Job Description

TEMPE ELEMENTARY SCHOOL DISTRICT

CATEGORY: Classified

TITLE: Field Service Technician - IT Customer Support

JOB DESCRIPTION:

Provide onsite technical support including: installations, upgrades, troubleshooting, repairs, maintenance,
setups, field and bench services for all district computers, servers, peripheral devices including
audio/visual, networks and related applications. Ensure the daily operations of technology at the school
and district sites.

QUALIFICATIONS:

1. Education and/or experience equivalent to a High School Diploma or GED
2. Education and/or experience equivalent to an Associate Degree in Information Technology
3. Three (3) years troubleshooting experience with PC, Macintosh, Chromebooks and IOS in a
network environment
4. Experience with network technologies and concepts
5. State of Arizona Identity Verified (IVP) Fingerprint Clearance Card
6. Valid AZ Driver’s License with a clean driving record.

ESSENTIAL FUNCTIONS: (Essential functions, as defined under the Americans with Disabilities Act,
may include any of the following tasks, knowledge, skills, and other characteristics. This list is
ILLUSTRATIVE ONLY, and is not a comprehensive listing of all duties and responsibilities performed by
incumbents of this class.)

DUTIES AND RESPONSIBILITIES:
- Installation, configuration, maintenance and setup of all workstations, and related
equipment.
- Assist in video presentation setups, and sound systems at all sites.
- Perform advanced troubleshooting of Windows, Macintosh and Chrome Operating Systems.
- Support the use of interactive projectors, flat panel displays, smartboards, document cameras
and desktop scanners as needed. May provide troubleshooting assistance and onsite training in
the use of these devices on site.
- Provide on-site technical support for software application, local and network printers, scanners,
and peripheral equipment.
- Maintain and develop professional relationships with school personnel and District departments to
maximize efficiency and communication.
- Mentor and train other technical support personnel including Technology Support Assistants.
- Troubleshoot hubs and routers for the Network Engineers.
- Work with network technologies and concepts including but not limited to TCP/IP, DHCP, and
Ethernet.
- Obtain and maintain district provided certifications and/or participate in continuing education
courses related to current and future job functions and expectations.
- Operate truck lift gates and pallet jacks
- Attend meetings and participate on committees as assigned.
- Perform other duties as assigned.

KNOWLEDGE, SKILLS AND OTHER CHARACTERISTICS:
- Knowledge of District, Federal and State rules and regulations governing school operations and
software applications
- Knowledge and skill in setting up, upgrading, troubleshooting and supporting PC/Macintosh
laptop computers, workstations, network servers, Chromebooks
- Knowledge of server management and network based environments
- Knowledge of computer applications, hardware and peripherals installation and configuration
- Knowledge of customer service/public relation's methods, practices and procedures
- Ability to exercise discretion when exposed to confidential information
- Ability to work both independently and in team environments
- Ability to continue professional and personal development, maintaining a high degree of
knowledge and expertise on multiple platforms of existing and emerging technologies through
research and training
- Skill in time management and prioritizing workflow to accomplish goals in a fast paced
environment
- Skill in utilizing effective verbal or written communication when communicating with end users
and other customers by phone, email or in person
- Skill utilizing customer service techniques in responding to inquiries, requests and complaints
- Skill establishing and maintaining effective working relationships
- Skill and expertise in the use of standard office software including, but not limited to:
o Email, Word Processing, Spreadsheets, Databases, Powerpoint, Graphic Software,
Query and Ad Hoc reporting tools, Google Drive

WORKING CONDITIONS:

Fast paced environment with multiple deadlines.
Working with or near noisy and potentially dangerous power equipment, and electrical wiring.
Exposure to rooms with the temperature maintained at or below 70 degrees.
May work with or near toxic chemicals and fumes.
May work in high and/or confined spaces.
May work varied hours.
May be required to telecommute in addition to working onsite.

PHYSICAL EFFORT:

Lift, move, push or carry materials, equipment and supplies weighing up to 70 pounds or more.
Bending, stooping, reaching and climbing.
Operate District vehicle for travel to multiple sites.
Operate truck lift gates and pallet jacks.
Repetitive motion and eyestrain through extensive utilization of computer hardware and software.

WORK YEAR: 12 months

DEPARTMENT/SCHOOL: School Support and Systems

GRADE: 54

REPORTS TO: IT Customer Support Manager

EVALUATION: Classified Personnel Evaluation

SUPERVISES: N/A

PREPARED: April 2006

REVISED: April 2021

BOARD APPROVED: April 4, 2012

Application Instructions

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